We at Ketto give utmost importance to safety. We always strive to make the fundraising process seamless, positive and most importantly secure. We never let authenticity and transparency take a back seat.
Will I get the money I raised from my campaign?
Will my donation actually reachthe the cause?
Will my money get lost in the cyber space?
It's your hard earned money, of course you have questions. Don't you worry; we're here to answer them!
The NGOs/charity partners that team up with us go through an elaborate authentication and verification process that requires them to submit valid documents. Each NGO is verified before their account is activated on Ketto.
Similarly, for personal causes or individuals who are raising funds for personal needs , our team does basic verification and KYC of the individual before starting the campaign and approve only the genuine ones.
Ketto does not encourage donation pages that attempt to avoid the prescribed donation method i.e., posting direct links to alternative payment methods. We direct people to the large ‘Contribute Now' button found on each Ketto donation page.
Please report any pages that request direct payments or users who attempt to contact you to arrange an alternative method of payment.
Do not reveal your personal information like contact number, address details to anyone who requests for it using the ‘Message' feature on your Ketto page. We never contact users through this method. You can share your email address if need be. Additionally, exercise caution if you receive offers from 3rd-party fundraising companies or individuals offering personal assistance.
NEVER arrange to personally meet anyone who contacts you through your Ketto page.
Report any suspicious activity directly to us.
How do I trust the payment process?
We've partnered up with credible payment gateways like PayU, Stripe, Billdesk. The chances of getting funds are higher because we not only accept all online modes of payment i.e. net banking, debit card and credit card, we also provide donors with offline modes of payment such as cash and cheque pick up (only in India).
But is it safe?
Your Ketto campaign features the very best in secure payment encryption technology. Not only are your donors' online payments safe, your money is stored securely until you're ready to request a withdrawal via electronic bank transfer. We're SSL certified, so all sensitive information with regards to your credit card/debit card/net banking details stay safe with us.
What about the amount I owe Ketto?
While it's free to create and share your online fundraising campaign, Ketto deducts a fee from each donation that you receive. This includes the payment gateway charges as well as service tax. We'd love to give you the entire amount but we're a small team filled with passionate, young change makers. We need funds to grow and become a better platform. Since our fee is deducted automatically, you'll never need to worry about being billed or owing us any money. Find out more about it here.
How will my donors know my intention?
We're an open platform! We encourage transparency in every way. You can put regular updates on your campaign page so you've updated your backers and won the trust of potential funders too.
How do I know the campaigner is authentic?
No matter how much we monitor and control, there’s no way to be 100% sure that a Ketto campaign page contains accurate or truthful information. Donors should make a payment only if they personally know and trust the campaigner and his/her cause. Ideally, donors should not contribute to any campaigns unless they fully understand and trust the cause presented.
Umm, I have questions about the campaign. Who do I ask?
We believe in complete transparency. If you have absolutely any concerns about the campaign, you can shoot questions, give suggestions, and directly get in touch with the campaign owner via email or comments. If you have any doubts on the authenticity of the campaign we recommend that you don’t contribute to such a campaign
What if you send my information to random parties?
All the information you submit while making a donation is for safety and security purposes. We prevent unauthorized access. So don’t worry about your information being circulated.
What if my donation never makes it its true beneficiary?
With Ketto, the money you donate goes directly to the bank account associated with the fundraiser's campaign. There’s no meddling. We assure you!
I have more questions!
If you have any concerns apart from these, we’re just an email away. Write to firstname.lastname@example.org